Privacy Policy

Effective Date: March 9, 2026

Who We Are

Canal Carryout ("we," "us," "our") operates a convenience store located in Nelsonville, Ohio, and the Canal Carryout Rewards loyalty program. This privacy policy explains how we collect, use, and protect your personal information when you use our rewards program and related services at canalcarryout.store.

Information We Collect

When you sign up for Canal Carryout Rewards, we may collect:

• Phone number (required) — used as your loyalty ID and for SMS messages
• Name — to personalize your experience
• Email address (optional) — for account communications
• Date of birth (optional) — to verify eligibility for age-restricted offers (21+)
• Account password — stored securely in hashed form
• Purchase history — items purchased when checked in with loyalty, used to calculate points and offer eligibility

How We Use Your Information

• Process loyalty check-ins and apply earned discounts at the register
• Track and award points for purchases
• Send transactional SMS messages (check-in confirmations, points updates, reward notifications)
• Send promotional SMS messages about deals and offers (only if you opt in)
• Determine eligibility for manufacturer-funded loyalty offers for customers who opt in
• Generate sales reports required for promotional compliance

SMS Messaging

By providing your phone number and signing up for Canal Carryout Rewards, you consent to receive the following SMS messages from us:

• Transactional messages: Check-in confirmations, points balance updates, reward redemption notices, and account notifications
• Promotional messages (opt-in only): Deal alerts, special offers, and loyalty promotions

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Messages are sent from (740) 737-8808.

Information Sharing

We do not sell your personal information. We may share limited data with:

• Promotional program partners — anonymized or loyalty-ID-based sales data for promotional program compliance, only for customers who opt in to manufacturer rewards programs
• Service providers — Telnyx (SMS delivery), Clover (point-of-sale processing), and other vendors necessary to operate our rewards program, under appropriate data protection agreements

We do not share your data with any other third parties for marketing purposes.

Data Security

We take reasonable measures to protect your information, including:

• Passwords are hashed using PBKDF2-SHA256 and never stored in plain text
• Our systems are hosted on secured, access-controlled infrastructure
• Database access is restricted to authorized personnel only

Data Retention

We retain your account information and purchase history for as long as your rewards account is active. If you request account deletion, we will remove your personal information within 30 days, except where retention is required for tax, legal, or regulatory compliance.

Your Rights

You may:

• Access your account information by logging in at canalcarryout.store/rewards
• Opt out of promotional SMS at any time by replying STOP
• Request deletion of your account and personal data by contacting us
• Withdraw consent for manufacturer rewards programs at any time through your account settings

Children's Privacy

Our rewards program is intended for adults. We do not knowingly collect information from anyone under the age of 18. Certain offers and promotions are restricted to customers aged 21 and older.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

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